Reviewing work habits as your capability grows
Keep established routines useful by reviewing real work, choosing manageable challenges and adapting methods as your skills and business circumstances change.
11 min read
Insights
Practical reading for business owners.
Articles on operations, manufacturing, engineering, decision making, finance and business. Organised by subject, so you can find what matters to you.
All articles
Running a successful retail business: range, value, costs, displays, service, systems and careful expansion
Practical retail lessons: plan the range from data, control costs to deliver value, manage space and supply, design displays that sell, serve every customer well and expand carefully.
10 min read
Running a weekly business review: how owners find out what is really happening
How to set up a structured weekly review across departments: a fixed review day, the right frequency per team, standard report formats, minutes, follow-up and rewarding bad news.
10 min read
Selling benefits, not features: turning technical specifications into value customers understand
How to translate product features into customer benefits, discover which benefits matter, quantify value, back claims with proof and avoid overclaiming. With technical examples.
10 min read
Setting up an advisory board for a small business: mandate, members, meetings and terms
How a small business can borrow decades of experience through an advisory board: how it differs from a board of directors, choosing a mandate and members, running meetings and agreeing fair terms.
10 min read
Small business improvements need repeatable systems
Connect business goals to repeatable actions, distinguish accumulated gains from compounding, and review whether small improvements are changing the results that matter.
12 min read
Social skills and genuine connection at work: reading signals, starting conversations and influencing through trust
Social skills for business people: reading non-verbal signals, listening, starting conversations, empathy and follow-up, and influencing by connecting first rather than pushing to convince.
10 min read
Solving big hassles for a premium: ten kinds of customer pain worth paying to remove
The bigger the hassle you solve, the bigger the premium or market share you earn. Ten kinds of customer pain, from wasted time to costly equipment, with examples and how to find them in your market.
10 min read
Business model patterns from a wave of fast-growing start-ups, and what small businesses can borrow
Twelve start-up business model patterns, from digitising paper records to value-added platforms, local support and packaging innovation, with cautions and uses for small firms.
10 min read
Starting a food business in Australia: from a local product to a regional brand
Why food suits many founders, how to build a local food brand step by step, and the Australian rules to plan for: registration, food safety, labelling, allergens and origin.
10 min read
Steering a small business through a downturn: cash runway, cost review, recovery plans and pivots
A practical turnaround guide for small businesses facing falling sales or losses: scenario planning, cash runway, a 13-week cash forecast, cost review, working capital, people and pivots.
10 min read
Storytelling in business: why stories sell, how to build a brand story and how to use stories with customers and teams
Why stories persuade more than facts, the seven business benefits of storytelling, the Dragonfly Effect framework, story structures for case studies and pitches, and how to tell stories honestly.
10 min read
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