Privacy

KEVOS® respects your privacy. This policy explains what personal information this website collects, why, and what we do with it. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

This policy covers the KEVOS® website, including READOS reading pages, WORKOS tools and REACHOS enquiries. The website terms include details of the registered KEVOS® trade mark.

We only collect personal information you choose to give us. When you use the contact or quote form, we receive:

• your name, company and email address;
• your phone number, if you provide it;
• the service you are interested in and your preferred contact method; and
• the description of your project or problem.

The Engineering Problem Assessment enquiry form also asks for your state or territory, your industry (optional), the problem category, the current issue or impact, the outcome you want and the kind of information you could share. It does not accept files.

Like most websites, our hosting provider also processes technical information such as IP addresses and browser details to deliver the site securely and protect it from abuse.

How we use it

We use the details you send only to respond to your enquiry, prepare any quote or proposal you ask for, and keep a record of the conversation. We do not sell, rent or trade personal information, and we do not add you to a mailing list unless you ask us to. Please do not include confidential technical information in the form; if you need to share drawings or documents, we can arrange that once we reply.

Service providers

This website is hosted by Cloudflare. Contact form messages are delivered to our inbox by Web3Forms, a form-to-email service. To block spam, the forms use hCaptcha, which processes information about your device and how you interact with the check, under hCaptcha's own privacy policy and terms; it loads only when you use a form. These providers may process data outside Australia. We only use providers that apply reasonable security safeguards.

Paying for an assessment

Payment for an Engineering Problem Assessment is requested only after KEVOS® confirms the scope, using the method stated in the payment instructions (for example a secure payment link or an invoice). Card payments are processed by the payment provider under its own privacy policy and terms; KEVOS® does not receive or store card details. KEVOS® keeps a record of payments and assessments as needed for accounting and record-keeping. Drawings, photographs and documents you share for an assessment are used only for that assessment and any work you later ask for.

Booking a meeting

If you choose “Book a meeting”, you leave this website and book through Proton Calendar’s booking page. The details you enter there are processed by Proton to arrange your booking and handled under Proton’s privacy policy. KEVOS® uses them only to arrange and hold the meeting.

The website assistant

The KEVOS® Assistant (the chat window) answers questions using information published on this website. Your questions are processed by Cloudflare Workers AI to generate a reply. KEVOS® does not store chat conversations on its servers; the conversation is kept in your browser for the current session only and disappears when you close the tab.

If you choose “Leave a message”, the details you enter and the conversation so far are sent to KEVOS® by email so we can reply. Please do not enter sensitive personal information into the chat.

Analytics and cookies

WORKOS calculations run in your browser. The values you enter are not sent to KEVOS® for calculation. If you copy, print or share a result, you control where that information goes.

This website does not use advertising or tracking cookies. If we measure visits, we use privacy-focused analytics that do not use cookies or follow you across other websites. Your light or dark display preference is saved in your browser's session storage for the current session and never leaves your device.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep enquiries only as long as they are useful for responding and for reasonable record-keeping, then delete them.

Access, correction and complaints

You can ask to see, correct or delete the personal information we hold about you. Please contact us through the contact page. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy as KEVOS® and this website develop. The date at the top of this page shows when it last changed.