Insights
Articles on operations, manufacturing, engineering, decision making, finance and business. Organised by subject, so you can find what matters to you.
Presentations and public speaking for business people: purpose, audience, the 5 Ps, the ARCS structure, voice and body language, questions, nerves and practice exercises.
10 min read
Coming across well on camera, in webinars and media interviews: camera fear, setup, body language, conversational delivery, key messages and theatre exercises for presence.
10 min read
A practical pricing method: know your full cost, choose your market position, quantify the value you create, understand who decides, count the alternatives and price for the life-cycle.
10 min read
What a website or app privacy policy should cover, how the Australian Privacy Act and its principles apply to small businesses, cookies and analytics, overseas transfers, data security and complaints.
10 min read
How small businesses can innovate: start from customers' future needs, learn from technology shifts, focus narrowly, borrow ideas from other industries and use a five-step framework.
10 min read
Everyday professional etiquette that builds trust: customers, phone and email, meetings, business meals, interviews, dressing for the occasion and personal image.
10 min read
What makes something a project, the five phases from initiation to closing, and the ten areas to manage, from scope and schedule to risk, procurement and stakeholders, at small-business scale.
10 min read
How to move from trading time for money to income that does not depend on your presence: four income quadrants, recurring models, a six-question scorecard and practical steps.
10 min read
Lessons from a newspaper group that studied each region deeply before entering, adapted for Australian businesses expanding interstate or regionally, with retention and feedback practices.
10 min read
How owners can notice and replace unhelpful thinking patterns, recover from setbacks, keep learning and sustain energy, with practical tools and signs that it is time to seek support.
10 min read
Handling conflict with customers, colleagues and teams: the five Thomas–Kilmann styles and when each fits, a five-step process, interest-based negotiation and common scenarios.
10 min read
Why large projects stall and how to restart one: diagnose the real cause, appoint one decision-maker, shrink the plan to deliverable stages, fund it and win back customers, suppliers and staff.
10 min read
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