Where strong business ideas come from and how to test them cheaply: gaps between expectation and offer, asset-light models, networking, A/B testing, minimum viable products and the Lean Canvas.
How small businesses can innovate: start from customers' future needs, learn from technology shifts, focus narrowly, borrow ideas from other industries and use a five-step framework.
User experience beyond software: removing unneeded features, designing from research not opinion, in-store, phone and online journeys, trials, and making business-to-business ordering easy.
Why rough prototypes are often more useful than polished ones, how to decide what each prototype should learn, and how to keep early tests cheap, quick and honest.
Why products that customers choose out of habit and trust can earn for decades without changing, and what product designers can learn from that kind of durability.
An empathy map captures what a customer says, thinks, does and feels. How to build one from real evidence, how sales and product teams use it, and the mistakes that turn it into guesswork.
A practical way to judge whether a product solves enough of a real problem to justify the time, money and risk of building it.
·10 min read
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