Insights category

Products

Product creation, validation, design and manufacturing.

Articles in Products

Products

Notes on prototyping early

Why rough prototypes are often more useful than polished ones, how to decide what each prototype should learn, and how to keep early tests cheap, quick and honest.

11 min read

Products

Owning a place in the customer's mind

Why products that customers choose out of habit and trust can earn for decades without changing, and what product designers can learn from that kind of durability.

10 min read

Products

The empathy map: seeing your customer from the inside

An empathy map captures what a customer says, thinks, does and feels. How to build one from real evidence, how sales and product teams use it, and the mistakes that turn it into guesswork.

10 min read