Insights

Practical reading for business owners.

Articles on operations, manufacturing, engineering, decision making, finance and business. Organised by subject, so you can find what matters to you.

KEVOS Insights connects practical articles, guides, case notes, ideas, lessons and analysis.

All articles

Business

Return on equity, and how leverage can flatter it

Return on shareholders' equity measures how well a business uses its owners' money. Here is how to read it, and how debt and buybacks can make it look better than it is.

10 min read

Business

Running a business through a boom and bust

Booms tempt businesses to over-expand, borrow and extrapolate demand; busts punish them for it. A practical guide to building a business that benefits from good times and survives bad ones.

10 min read

Technology

Testing decision systems before you trust them

How to validate automated decision systems: performance metrics, rare-event simulation, robustness to model errors, trade-off analysis, adversarial testing and responsible deployment.

10 min read

Business

The assets the balance sheet cannot see

Why a company's most valuable assets, its brand and reputation, often appear nowhere on its balance sheet, and what goodwill and intangible assets do and do not tell you.

10 min read

Products

The empathy map: seeing your customer from the inside

An empathy map captures what a customer says, thinks, does and feels. How to build one from real evidence, how sales and product teams use it, and the mistakes that turn it into guesswork.

10 min read

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