Insights topic
67 articles on this topic.
A practical guide to cost control for product and manufacturing businesses: understand cost of goods sold, materials, labour, variable costs, equipment utilisation and cash.
10 min read
How to compare all the costs and benefits of a decision, including hidden, opportunity and intangible ones, then test it with payback, NPV and sensitivity, using a worked machine purchase.
10 min read
Plain-language cyber security for small businesses and manufacturers: common attacks such as phishing and invoice fraud, the Essential Eight controls, backups, staff training and what to do when hit.
10 min read
How owners can hand over real responsibility while keeping control: give ownership, separate making from checking, build simple routines, and step back gradually.
10 min read
Practical forecasting and planning for small manufacturers: simple forecasting methods, measuring forecast error, safety stock, reorder points, order quantities and a monthly planning meeting.
10 min read
How to design customer experience deliberately: map touchpoints, keep promises, reduce effort, respond fast, recover well from mistakes and measure satisfaction, effort, NPS and resolution time.
10 min read
Place useful prompts where work happens, connect new actions to reliable moments and adjust physical and digital environments so important routines are easier to remember.
12 min read
Why many small businesses only work when the owner is present, and a step-by-step method for writing SOPs that capture know-how, reduce errors and let the business run without you.
10 min read
Examine the behaviours a team makes normal, align visible examples with useful standards and use clear accountability to support follow-through without encouraging concealment.
11 min read
Eighteen practical people metrics with formulas and worked figures, covering productivity, hiring, retention, absence, training and engagement, and how to use them without micromanaging.
10 min read
A practical guide to importing into Australia: choosing suppliers, Incoterms, calculating landed cost, customs and GST, biosecurity, product safety duties and safer payment methods.
10 min read
Simple controls that let owners delegate safely: approval limits, quotes, three-way matching, payment runs, maker-checker, reconciliations, scam checks and a compliance calendar.
10 min read
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