Insights category

Business

Operations, building businesses, systems and decisions.

Articles in Business

Business

Bubbles, strong currencies and capital flows

Most bubbles come with a strong currency or a flood of foreign money. Why capital inflows and asset booms reinforce each other, how they reverse, and what it means for importers and exporters.

10 min read

Business

Building rapport that is real, not rehearsed

Rapport is the mutual understanding that makes honest conversation possible. Practical ways to build it, techniques that backfire, and how to know what to practise.

10 min read

Business

Consistency beats a single great year

Why ten years of steady, rising earnings tell you far more than one record result, and how to separate a business's real earning power from one-off gains.

10 min read

Business

Credit: the fuel behind every bubble

Most damaging bubbles are financed with borrowed money. How lending, new lenders, low real interest rates and rising debt turn a boom into a bubble, and why credit makes the bust worse.

10 min read

Business

Explore or exploit? The multi-armed bandit problem

Should you stick with what works or try something new? The bandit problem formalises this dilemma. How exploration strategies work and how to apply them to marketing, products and suppliers.

10 min read

Business

First impressions and the 12×12×12 rule

People form impressions within moments. What the popular 12×12×12 rule captures, what research on first impressions supports, and how to start well without pretending.

10 min read