READOS / Business
Teams, Incentives and Performance
Building and motivating teams, developing people, and measuring and rewarding performance fairly.
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- 01Building your first team: hiring for purpose and attitude, training, keeping good people and playing to strengthsBuilding an early team: selling the vision, hiring for attitude and ownership, training, cross-skilling, reducing attrition, using equity fairly and designing roles around strengths.
- 02Leading discussions and building teams: group discussion skills, leadership styles and fairnessHow to contribute to and lead group discussions, use voice and etiquette well, choose leadership styles to suit the situation, and build fair, effective teams.
- 03Motivating and developing a high-performing team: fourteen practical habits for owners and managersFourteen practical leadership habits for building a motivated, high-performing team: know your people, listen, set direction and milestones, adapt your style, recognise effort and develop successors.
- 04Developing people through real assignments: stretch, support and what the work can safely carryMost capability is built on the job, not in courses. How to choose assignments that genuinely develop people, protect the business while they learn and keep the know-how they gain.
- 05Managing remote and hybrid teams: accountability over availability, daily rituals and the right toolsHow small businesses can run remote and hybrid teams well: collaboration, efficiency and tracking, daily stand-ups, clear outcomes, engagement, meeting habits and choosing simple tools.
- 06When pressure makes performance worse: fix the system before pushing people or cutting capabilityOvertime, extra labour and quick cost cuts can deepen the problems they aim to fix. How to diagnose rework, congestion and constraints, and protect the capability needed to recover.
- 07Measuring employee performance fairly: metrics, feedback methods and better review conversationsA guide to employee performance measurement for small businesses: choosing metrics, effort versus result measures, checklists, 180- and 360-degree feedback, rating scales and review conversations.
- 08What your people measures are really measuring: individuals, systems and honest recordsMost workforce measures look only at employees, rarely at managers or the system they work in. How to test each measure against a decision, add system measures and keep problem logs honest.
- 09HR metrics for small businesses: measuring hiring, retention, absence, training and people productivityEighteen practical people metrics with formulas and worked figures, covering productivity, hiring, retention, absence, training and engagement, and how to use them without micromanaging.
- 10Team bonus or individual bonus: matching rewards to how the work is really doneMany businesses pay shared bonuses to people who work independently and individual rewards to people whose work is joint. How to test which you have and match the reward to the work.
- 11Designing incentives that enforce themselves: when supervision is not enoughMore oversight often buys reports, not performance. How to arrange a supplier's or partner's payoff so doing the work well is in their own interest, and where such designs fail.
These topic-based reading collections are organised alphabetically; chapters may be read in any order.
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