§1About the Quality Management Plan
A highly effective Quality Management Plan (QMP) is an active operational tool, not a static binder.
The KEVOS® philosophy on quality management is rooted in the principle of building quality in rather than trying to inspect defects out. A robust QMP bridges the gap between client expectations and technical execution by forcing teams to define what "good" looks like, who is accountable for it, and the precise processes that will enforce those standards.
§2The Core Template Structure
The standard framework is broken into six distinct components. When drafting your plan, use these tables as a structural baseline. Keep descriptions concise, metrics quantifiable, and roles unambiguous.
2.1 Core Standards & Objectives
Identify the overarching benchmarks the project must meet (e.g., ISO guidelines, legislative compliance, brand standards). Next, translate these into measurable objectives.
| Objective | Metric / Specification — Measure |
|---|---|
| Define the target outcome (e.g., System Uptime) | Define how it will be measured (e.g., 99.9% availability measured monthly) |
| Define the target outcome | Define how it will be measured |
2.2 Roles and Responsibilities
| Role | Quality Responsibility |
|---|---|
| Title (e.g., Project Manager) | Accountability statement for quality processes and reporting. |
| Title (e.g., Technical Lead) | Responsibilities regarding testing, code reviews, or defect triage. |
2.3 Deliverables & Control Processes
Map the major deliverables directly to the specific control processes that will ensure their quality prior to handover.
| Subject Deliverables | Quality Processes Applied |
|---|---|
| List deliverables grouped by phase. | List corresponding reviews, audits, and testing activities. |
2.4 Approaches and Procedures
Finally, articulate how the team will execute the quality mandate through three distinct lenses:
- Quality Management Approach: How is quality being designed into the workflow from day one? (e.g., automated checks, paired work, continual audits).
- Quality Control Approach: How will completed work be verified? Detail your inspection routines, testing phases, defect tracking taxonomy, and formal acceptance criteria.
- Applicable Procedures: List the internal or external procedural documents that govern these actions (e.g.,
QA-001 Code Review Policy).
§3Worked Example: Website Delivery Project
To demonstrate the template in practice, here is a completed plan based on a digital delivery project: Mary's Consulting — New Company Website.
Project: Mary's Consulting — New Company Website
Prepared: 21 May 2026
Quality Standards
- WCAG 2.1 Level AA — Web Content Accessibility Guidelines.
- Mary's Consulting Brand Standards (internal) — voice, tone, and visual identity.
- OWASP Top 10 web application security best practices.
- Core Web Vitals (Google) — LCP, FID, CLS performance thresholds.
- GDPR — privacy and consent.
- Firm SDLC and Code Review policy (internal).
Quality Objectives
| Objective | Metric / Specification — Measure |
|---|---|
| Accessibility — meet WCAG 2.1 AA on all pages | 0 Severity-1 findings in third-party audit |
| Performance — fast page loads on all device types | 75th-percentile LCP < 2.5s on 4G networks |
| Defect quality — release with no Sev-1/Sev-2 defects | 0 Sev-1, 0 Sev-2 defects open at launch |
| Content quality — 100% reviewed and approved | 100% of pages signed off by Marketing Lead |
Quality Roles and Responsibilities
| Role | Responsibility |
|---|---|
| Project Manager (Andrew) | Overall accountability for quality; chairs quality audits; reports quality status to sponsor. |
| Web Developer / Tech Lead (Bob) | Defect resolution; performance and security testing; code review enforcement. |
| UX Designer (Bill) | Accessibility compliance; design system quality; visual quality reviews. |
| Content Strategist (Christine) | Content quality; copy edit; consistency with brand voice; consultant-bio QA. |
Deliverables & Control Processes
| Deliverables | Processes |
|---|---|
| Information architecture / wireframes Visual design / brand mockups |
• Requirements elicitation & sign-off • Design review & approval |
| Page templates & component library Marketing-page copy & case studies Consultant directory Backend APIs & CRM integration Privacy / cookie / Terms-of-Use pages Live website at marysconsulting.com |
• Code review (peer review on all PRs) • Editorial review of content • Defect logging & triage • Change-control process • UAT & sponsor acceptance • Production cutover & verification |
Execution Approaches
Quality Management Approach: Build quality in — quality is designed in from the start, not inspected at the end. Concretely, accessibility checks are built into the component library (not deferred to post-build). Automated linting (a11y, performance, code style) triggers on every pull request. Editorial review of content happens as it's written. We pair on hard problems rather than reviewing them purely at the end. Quality Audits are conducted at each phase gate.
Quality Control Approach: Inspections occur via mandatory code reviews on every PR and design reviews at component completion. Testing includes automated unit tests run in CI, manual functional tests per the Test Plan, and performance audits at A030/A031. All defects are logged in Jira with severity (Sev-1 to Sev-4) and triaged within 1 business day; Sev-1 and Sev-2 must be resolved prior to UAT.
Applicable Procedures: QA-001 Code Review Policy; QA-005 Defect Triage Procedure; QA-010 Accessibility Review Checklist; PMO-014 Earned Value Reporting; SEC-003 OWASP Application Security Review.
§4Quick Reference Best Practices
Mandate Quantifiable Metrics
Avoid subjective quality goals like "fast" or "easy to use". Always tether them to hard numbers, such as loading times, error rates, or WCAG audit severity scores.
Shift Quality Left
If your plan only discusses testing at the end of the build, it is incomplete. Design processes that catch and resolve deviations in the requirements and design phases.
Avoid Orphan Deliverables
Cross-reference your project schedule against your QMP. Ensure every critical path deliverable is listed and assigned a specific inspection or verification process.