Program Governance
Measuring an Outcome You Cannot Predict
Most program reporting detects problems long after they became expensive. Detection latency, not measurement volume, is the property leaders should design.
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Most program reporting detects problems long after they became expensive. Detection latency, not measurement volume, is the property leaders should design.
Every reporting layer compresses. What gets discarded first is the anomalous detail — which is precisely the information leaders most need to receive.